> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qonto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Find the right team for your question: Developer Support for the API, Qonto Support for your Qonto account.

# Support

Qonto has two support teams. Picking the right one gets you an answer faster.

> **Developer Support**
>
> For questions about **building with Qonto's APIs**:
>
> * Authentication, OAuth apps and scopes
> * Sandbox access and test data
> * Developer Portal and credentials
> * Endpoints, errors and webhooks
> * Publishing your integration in the Qonto marketplace
>
> **For example:**
>
> * My Sandbox API call returns an HTML page or a `302` to OneLogin.
> * My token request fails with `invalid_client`.
> * My webhook subscription doesn't receive any event.
> * I need to refresh my OAuth `client_secret` or update my redirect URIs.
>
> **Before opening a ticket:**
>
> 1. Search your issue in the [FAQ](https://docs.qonto.com/faq-articles/faq-home.md), or with the search bar.
>
> 2. Check the [troubleshooting guide](https://docs.qonto.com/guides/troubleshooting.md).
>
> 3. [Submit a ticket on the Developer Support portal](https://qonto-developers.zendesk.com/hc/en-001/requests/new), or open the help widget at the bottom right of any page of this documentation.
>
> > [!NOTE]
> >
> > You can expect an answer within a few days.

> **Qonto Support**
>
> For questions about **your Qonto account and products**, not related to the API:
>
> * Account opening, plans and pricing
> * Payments, cards and transactions in the Qonto app
> * Invoicing and bookkeeping features
> * Account security and access to the Qonto app
>
> **For example:**
>
> * My card is blocked or a card payment was declined.
> * I have a question about a transaction on my account.
> * I have a question about my plan or my invoice from Qonto.
> * I can't log in to my Qonto account.
>
> **Where to go:**
>
> * Browse the [Qonto Help Center](https://support-fr.qonto.com/hc/en-us).
> * Contact Qonto Support from your Qonto app.

## Self-service resources

> **[FAQs](https://docs.qonto.com/faq-articles/faq-home.md)**
>
> Answers to common questions about our API and Developer Portal.

> **[Troubleshooting](https://docs.qonto.com/guides/troubleshooting.md)**
>
> Diagnose and resolve common authentication and connection issues.

> **[Support guidelines](https://docs.qonto.com/faq-articles/guidelines.md)**
>
> The steps to follow if you are experiencing an issue.