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Support

Qonto has two support teams. Picking the right one gets you an answer faster.

Developer Support

For questions about building with Qonto’s APIs:
  • Authentication, OAuth apps and scopes
  • Sandbox access and test data
  • Developer Portal and credentials
  • Endpoints, errors and webhooks
  • Publishing your integration in the Qonto marketplace
For example:
  • My Sandbox API call returns an HTML page or a 302 to OneLogin.
  • My token request fails with invalid_client.
  • My webhook subscription doesn’t receive any event.
  • I need to refresh my OAuth client_secret or update my redirect URIs.
Before opening a ticket:
  1. Search your issue in the FAQ, or with the search bar.
  2. Check the troubleshooting guide.
  3. Submit a ticket on the Developer Support portal, or open the help widget at the bottom right of any page of this documentation.
You can expect an answer within a few days.

Qonto Support

For questions about your Qonto account and products, not related to the API:
  • Account opening, plans and pricing
  • Payments, cards and transactions in the Qonto app
  • Invoicing and bookkeeping features
  • Account security and access to the Qonto app
For example:
  • My card is blocked or a card payment was declined.
  • I have a question about a transaction on my account.
  • I have a question about my plan or my invoice from Qonto.
  • I can’t log in to my Qonto account.
Where to go:

Self-service resources

FAQs

Answers to common questions about our API and Developer Portal.

Troubleshooting

Diagnose and resolve common authentication and connection issues.

Support guidelines

The steps to follow if you are experiencing an issue.